Reference

Privacy Policy for your India account

Clear control over your account data starts here: our Privacy Policy explains how we collect sign-in details, device signals, cookies and payment references for UPI, Paytm and PhonePe.

Account data useCookie choicesUPI privacySupport contact
e4mc Privacy Policy for your India account
PRIVACY HELP

Contact us about privacy matters

Privacy questions should reach the team that can connect your request with the right account record.

Privacy email Send data access, correction or deletion requests to [email protected] with your account ID and registered mobile number. Please avoid sending UPI PINs, wallet passwords or screenshots that expose sensitive payment details.
Live chat handoff Use live chat when you are signed in and need help reaching the privacy team. The chat agent can confirm your account reference, log the request and explain what proof may be needed.
Account security contact If you see a sign-in you do not recognise, contact support before making a privacy change. We can help secure access first, then continue with your data request after verification.
DATA HANDLING

Account data controls we follow

Our privacy work sits beside account security, wallet matching and support logs, so each request is handled with context rather than guesswork.

Data we collect

We collect account details you submit, sign-in logs, device signals, support messages and payment references.

Cookie use

Cookies help keep you signed in, remember language choices and identify suspicious session changes.

Payment references

For UPI, Paytm, PhonePe and Google Pay, we store transaction references needed to match deposits or withdrawals with your account.

Access protection

Before we change personal details or release account data, we may verify your registered mobile number, email address or recent…

Retention rules

Some records are kept for legal, dispute or fraud-prevention reasons even after an account request.

Request handling

You can ask to access, correct or delete eligible data by contacting [email protected].

Privacy Policy questions before you join

These answers explain how our Privacy Policy works in common account situations, from sign-up details to payment references and cookies. They are written to help you decide what to share, how to contact us, and what to expect after a request. If your question involves local access or account eligibility, the answer depends on local law and the service is available where local law permits.

We collect details you provide during account setup, such as contact data, account credentials, support messages and payment references. We also record device and session signals to protect sign-ins and handle account-related privacy requests.

Payment references help us match wallet activity to your account, trace a failed transaction and answer support queries. We do not need your payment app PIN, full password or private app login for this purpose.

Yes, you can email [email protected] and ask for eligible account data linked to you. We may verify your registered contact details before sharing anything, so your data is not released to another person.

Contact support from your registered email or signed-in account and explain which detail needs correction. We may ask for proof before changing personal data, especially when the change affects contact details or account access.

You can request deletion of eligible data, and we will act where the law allows it. Some records may need to remain for payment disputes, fraud prevention, legal duties or unresolved account matters.

Cookies support sign-in sessions, security checks and saved site preferences. You can adjust cookie settings in your browser, but blocking all cookies may affect access to account areas that need session protection.

For formal privacy requests, email [email protected] with your account ID and registered contact detail. For urgent access concerns, use live chat first so we can help secure the account before continuing.